Privacy Policy – Shubhrama

The Company may collect personal data voluntarily supplied by the User, including name, contact number, email address, and postal address, for the purposes of order fulfilment and communication.
Payment details are processed solely through Shiprocket and its allied gateways; the Company neither stores nor retains any financial data.

Purpose of Processing

Collected data may be processed for:

Execution and administration of transactions;
Communicating order status or promotional material;
Enhancing Website functionality and service efficiency; and
Compliance with statutory or regulatory directives.

Cookies and Analytical Technologies

The Website employs cookies, pixel tags, and analogous analytical tools to monitor engagement and personalise the browsing experience. Continued use constitutes implicit consent.

Data Protection

The Company utilises commercially reasonable technical and organisational measures, including encryption and access control, to secure personal data from unauthorised access, alteration, or disclosure.

Disclosure to Third Parties

Personal data may be disclosed to limited third parties such as logistics providers or payment processors strictly for operational necessity.
Such third parties operate under their own privacy regimes, for which the Company bears no responsibility.

SHIPPING POLICY

Processing Period: Two (2) to Four (4) working days.
Delivery Duration: Approximately Five (5) to Ten (10) working days.
Carrier: Shiprocket or other authorised couriers.
Force Majeure: Unforeseen delays may occur due to factors beyond the Company’s control.

🚫 NO RETURN, NO REFUND, AND CANCELLATION POLICY

All goods are categorically sold on a final-sale basis. No returns, refunds, or exchanges shall be entertained save where the Company, upon verification, acknowledges a material defect or error in dispatch.
Any such claim must be submitted within forty-eight (48) hours of receipt, supported by evidentiary material.

Data Retention and Policy Revisions

Personal data shall be retained only for as long as reasonably necessary for the purposes stated herein or as required by law.
The Company reserves the right to alter or revise this Policy without prior notice.

Contact for Data Enquiries

All privacy-related queries, including requests for rectification or deletion of data, shall be directed to: support@shubrama.com